Peer to Peer Roundtable Results from NPF

May 10, 2012

PCC Opening Session Attendees:

This year's PCC Opening Session at the National Postal Forum proved to be a very informative and open exchange of honest feedback.  We committed to share the results of the peer-to-peer roundtables and the electronic survey questions within two weeks of the end of the Forum.  Attached is a summary of the results along with the actual screen shots of the live voting.  The customer experience data has been shared with senior management for followup action to improve our customer experience and the PCC data with the PCC Advisory Committee in order to continue the dialog with you during the Postal Customer Café webinars that start May 2.

We appreciate your candid feedback and look forward to working with each of you to improve the mailing industry.

Sharon D. Owens
National PCC Postal Co-Chair
PCC Advisory Committee

Theresa Peterlein
National PCC Industry Co-Chair
PCC Advisory Committee

Download the results and questions below:

PCC 2012 ARS Report Results by Question.pdf

PCC 2012 ARS Report.pdf

PCC 2012_voting button Q&A-PCC.pdf

Summary of peer-to-peer April 1.pdf

Voting Button Devices Questions 4-19-12.pdf